DIHA User Agreement
1. DIHA and the scope of these terms
The DIHA digital HACCP system is wholly owned by HACCP Tanácsadó Kft. and is a product jointly developed with Codemakers Kft. These terms apply to the use of the DIHA web and mobile applications.
The Provider is the party identified as the provider of DIHA in the agreement with the Customer. The Customer is the organisation or sole trader that uses the DIHA service. The User is an individual who uses the system with access approved by the Customer.
Provider details
HACCP Tanácsadó Kft.
Registered office · 6723 Szeged, Csuka u. 9. 2/6.
Company registration number · 06-09-018992
Tax number · 23963269-2-06
DIHA customer support · iroda@diha.hu
Website · https://diha.hu/
2. Service and subscription
DIHA helps food businesses maintain HACCP and food hygiene logs, carry out their own checks, track products and manage documents. The User may use the features available to the Customer according to the permissions granted to the User.
The agreement between the Customer and the Provider sets out the fees, billing, trial terms, subscription period and termination terms. If these terms conflict with the individual Customer agreement, the individual agreement prevails.
3. Access and use of the system
The User may use their assigned account and permissions to carry out the Customer’s work. The User must keep their login credentials confidential. If a device is lost, unauthorised access is suspected or permissions are granted in error, the User must notify the Customer’s contact person or the Provider without delay.
Users must not use another person’s account without permission, access another organisation’s data without authorisation, enter false records, upload unlawful content or deliberately disrupt the system.
In the event of unlawful conduct, a serious breach of contract or an incident that directly threatens the security of the system, the Provider may restrict the affected access to the extent and for the period necessary. The Provider will inform the Customer of the restriction and the conditions for restoring access where it is lawful and safe to do so.
4. Records and food safety obligations
The Customer is responsible for carrying out the measurements, checks and actions required for its activities, recording the required entries accurately and on time, keeping the records and producing them when necessary. The User may upload or share only data and documents they are authorised to handle.
If the User records data while offline, they must check the synchronisation status once the connection is restored. If an application error prevents the User from recording the result of a mandatory check, the Customer must ensure that the result is documented in accordance with the law and its own procedures.
5. Software and Customer data
The intellectual property rights in the DIHA software, interface and documentation belong to HACCP Tanácsadó Kft. The Customer and the User may use the system within the limits of the service agreement.
Uploading documents or records does not transfer any rights in them to the Provider. The Provider handles this content to the extent necessary to deliver the service, in accordance with the agreement and applicable data protection rules.
6. Data protection
The DIHA Privacy and Data Processing Policy explains how personal data is processed and what rights data subjects have and how they can exercise them.
7. Operation and liability
Maintenance, updates or service disruptions may temporarily limit the availability of some features. The User may report a fault to iroda@diha.hu. When reporting a fault, users should include the affected feature, the time the fault occurred and any error message shown.
The Provider’s liability is governed by applicable law and the Customer agreement.
8. End of access and subscription
If the User is no longer authorised to act on the Customer’s behalf, the Customer revokes the User’s access or asks the Provider to terminate it. Retention of previously entered operational records remains subject to the Customer agreement and applicable law after access ends.
When the subscription ends, the Customer agreement, applicable data processing provisions and applicable law govern the export, transfer, retention and deletion of data. The Customer is responsible for ensuring continued access to any records it is required to retain.
9. Changes and contact details
The current version of these terms and its effective date are available on the DIHA website. The Provider will inform the Customer of material changes in accordance with applicable law and the Customer agreement.
Questions, complaints and fault reports concerning the service can be sent to iroda@diha.hu. These terms are governed by Hungarian law, subject to applicable mandatory legal provisions.